How did you hear concerning the Come up® Platform? Have been you referred by a buddy or member of the family or was it an commercial you noticed someplace?
Really, my finest buddy and I have been seeking to work with one other firm—it was a digital buyer platform as effectively— and I used to be simply attempting to become involved. She realized concerning the Come up® Platform from one other buddy, and we each determined to do it collectively.
So, she has her enterprise and I’ve mine, and we determined to begin the journey right here attempting to construct our companies collectively, leaning on one another.
She has an academic background and I’ve a customer support background, so we helped one another, hand in hand, to get began.
How has your use of the Come up® Platform improved your life?
I at all times say that I’m robust in religion, and I began utilizing the Come up® Platform in 2019, not realizing what 2020 was going to convey, but it surely was a giant sport changer for me.
However guess what?
I had the Come up® Platform, and it was my fundamental supply of revenue. I used to be so fortunate to see this in 2019.
The Come up® Platform helped me financially as a result of I used to be capable of service for a number of hours a day and assist my household and assist others who wanted work alternatives. I used to be capable of preserve working, and the Come up® Platform was there for me.
I’ve realized lots too! Whereas attending a certification class, one of many instructors mentioned I ought to present extra empathy….
I used to be like, “I’m displaying empathy!”
However then I needed to step again. I knew I used to be saying “sorry” lots, however I noticed, “What am I saying sorry about?”
Everybody was feeling the identical factor throughout COVID—and due to that, I realized show true empathy over the cellphone.
You may present empathy in particular person by physique language, facial expressions, and feelings, however over the cellphone you solely hear somebody’s voice. You may’t be robotic, and studying about true empathy was a gamechanger for me.
Are you able to present an instance of whenever you actually felt such as you made a distinction for a buyer whereas servicing on the Come up® Platform?
Sure, I can!
I’ve a whole lot of these moments—so many—however one which caught out to me occurred after I was servicing for a cruise shopper.
This girl and her sister at all times traveled on cruises collectively, however sadly, her sister handed away.
It was a few weeks earlier than the cruise and this girl determined she nonetheless wished to go on the cruise; it was a plan for her and her sister, however she wished to do it for her sister—to have fun her sister’s life.
On the way in which there, her flight was delayed, after which whereas driving to the port, there was an accident on the freeway.
She was about half-hour away from the port, and it was getting near the time for the port to shut, and so she known as attempting to get assist.
The true uncooked story with all her background was lovely—how they traveled collectively, how she wished to proceed her and her sister’s journey, and the way this cruise was a memorial to assist her honor her sister and what they did collectively.
I mentioned to her, “I’m going to strive my finest to get you on that ship. Simply preserve driving and preserve me posted on the place you might be.”
I known as the ship and allow them to know concerning the passenger, and she or he bought there with one minute to spare!
I used to be on the cellphone with the ship telling them that she was within the parking zone, they usually labored together with her to get her on the cruise.
She was in tears, and I used to be so grateful to listen to her story to see her honor her sister.
These are the calls I really like, the calls from individuals like her.
These are the tales you don’t at all times hear, and the cellphone name isn’t really concerning the particular person—It’s concerning the story.
I used to be so pleased to assist her honor her sister that means. The connection between her and her sister had been so robust. She cherished and cherished her sister a lot, and I simply needed to do one thing to assist her out.
After that decision, I needed to take a second to gather myself [laughs].
I used to be bawling my eyes out of happiness and crammed with pleasure that I used to be capable of assist her have fun her sister’s life. 🥲
Is there anything you prefer to others to know concerning the Come up® Platform?
The Come up® Platform may help you assist others. And for those who aren’t obsessed with customer support or prospects, utilizing the Come up® Platform isn’t for you.
It’s a means to assist somebody in want—even when individuals name simply because they wish to pay their payments or make an association.
It’s the tales behind these those that matter, and it’s important to be obsessed with serving to individuals to offer the most effective customer support.
Once I cease servicing every day, I’m ending my day on a optimistic notice as a result of I’ve helped somebody in a optimistic means—day by day, on every name.
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