Overview this Hosts and Greeters job description for a reference when constructing your resume. Overview the {qualifications} and necessities listed to get an understanding of what it’s essential to embody in your resume for what employers would search for on this area.
SUMMARY:
Hosts and Greeters are the primary level of contact for visitors at eating places, resorts, or occasion venues. They’re answerable for making a optimistic first impression, coordinating visitor seating, and making certain a easy transition into the institution.
Extra methods for this may be discovered right here.
FUNCTIONAL DUTIES:
- Visitor Reception:
- Welcome visitors with a heat and pleasant demeanor upon their arrival.
- Present preliminary greetings and provide help as wanted.
- Reservation Administration:
- Verify reservations, both by telephone or in individual, and verify visitors in.
- Keep an organized reservation e-book or digital reservation system.
- Seating Coordination:
- Handle visitor seating preparations, making certain an environment friendly and balanced circulation of diners.
- Accommodate particular seating requests or necessities.
- Waitlist Administration:
- Keep a waitlist for visitors with out reservations and supply estimated wait instances.
- Talk successfully with visitors relating to the standing of their desk.
- Communication Hub:
- Function a communication hub between the entrance of the home and again of the home workers.
- Relay particular requests, allergic reactions, or different visitor data to servers and kitchen workers.
- Help and Info:
- Present data to visitors in regards to the institution, together with menu particulars, every day specials, and occasion data.
- Reply questions and handle visitor inquiries or considerations.
- Resolving Points:
- Deal with visitor considerations and points effectively and professionally.
- Collaborate with administration to search out options and guarantee visitor satisfaction.
- Cleanliness and Group:
- Keep the cleanliness and group of the host/hostess stand and ready areas.
- Guarantee menus, promotional supplies, and different assets are available.
- Occasion and Particular Event Coordination:
- Help in coordinating particular occasions, non-public events, and huge group reservations.
- Guarantee all visitors obtain a excessive stage of service throughout such occasions.
REQUIREMENTS:
- Highschool diploma or equal.
- Earlier expertise in a bunch/hostess or greeter position is advantageous.
- Glorious interpersonal and customer support expertise.
- Efficient communication and problem-solving talents.
- Neat {and professional} look.
- Potential to work in a fast-paced, high-pressure surroundings.
- Familiarity with reservation and seating administration programs.
- Flexibility to work evenings, weekends, and holidays.
- Robust organizational expertise and a focus to element.
- A pleasant and welcoming character.
Notice: The precise duties and {qualifications} for Hosts and Greeters might fluctuate relying on the kind of institution, together with eating places, resorts, occasion venues, and different hospitality settings.
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