How your tech stack can streamline onboarding

As recruitment turns into more and more digital, fast-paced, and consumer-grade, onboarding candidates stays a hurdle for staffing corporations. Requiring candidates to fill out tedious documentation and confirm countless credentials dangers having them drop out of the method altogether.

In accordance with our current GRID Expertise Traits Report – our annual survey of over 1,000 world contingent employees – 62% of candidates who stopped working with a staffing agency did so as a result of the method took too lengthy. Onboarding, particularly in the case of filling out types, is a specific weak level within the recruitment lifecycle. The flip facet is that corporations who streamline onboarding stand to learn; candidates who had a constructive onboarding expertise with respect to types have been 57% extra prone to maintain working with their present staffing agency.

That’s the place the Bullhorn Market is available in. Bullhorn integrates with over 100 Market companions that will help you construct your tech stack and provides candidates a seamless recruitment expertise. Mix your tech stack with the very best expertise engagement practices of Related Recruiting, and also you’re in your solution to constructing an ever-growing and constantly engaged expertise pool.

To study extra about how their applied sciences complement the Bullhorn ecosystem and assist make onboarding a painless course of, we sat down with Zoe Perlongo and Alan Gilbert from Important StaffCARE and Kara Margraf and Brendan Duffy from IntelAgree. Learn on for his or her ideas on frequent onboarding ache factors, how expertise is altering the sport, and what corporations can do to make the onboarding course of not a weak spot however a power.

Plus, try our two earlier interviews with Market companions on the 2 earlier levels of Related Recruiting: attracting and participating with candidates.

Are you able to inform us a bit of about your group?

IntelAgree: IntelAgree is an AI-powered contract administration platform designed to make the contracting course of as straightforward as attainable. Our machine studying can learn key phrases, clauses, and dates in contracts, no matter whether or not it’s your paper or consumer paper. With IntelAgree and Bullhorn, you may optimize each a part of your contract course of, so your staff can effectively create, negotiate, signal, handle, search, and analyze your staffing contracts.

Important StaffCARE: Serving over 2,500 staffing firm shoppers and enrolling over 500,000 momentary staff yearly, Important StaffCARE (ESC) is the biggest supplier of healthcare advantages to the staffing business, providing insurance policy that maintain staff wholesome, enhance retention, and scale back turnover. Our important healthcare product is a voluntary Fastened Indemnity plan, custom-designed to affordably assist the day-to-day medical wants of the common hourly employee. Analysis exhibits that employees enrolled within the ESC Fastened Indemnity plan keep on the job 47% longer than those that will not be enrolled. We additionally supply ancillary plans like Dental and Imaginative and prescient, in addition to plans and different options compliant with the ACA. 

ESC operates on the business’s solely staffing-specific administrative platform, that includes turn-key implementation, communication, enrollment, and administrative packages designed for staffing. Our healthcare and enrollment options even have onboarding and payroll integration capabilities, simplifying the advantages administration and enrollment course of.

How does what you do profit each staffing corporations and candidates?

Important StaffCARE: ESC has all the time endeavored to create helpful, reasonably priced, and easy-to-access healthcare profit choices that work for workers and create a tangible ROI for employers. 

The benefits for workers begin through the enrollment course of. Our digital enrollment instruments present an instantaneous supply of protection with intuitive assets like assist movies, easy-to-read profit explanations, and reside telephonic buyer assist. Staff can choose the precise mixture of advantages that greatest match their wants. 

Employers take pleasure in a streamlined enrollment course of that seamlessly meshes with their onboarding workflow, offering enhanced ACA compliance and lowering touchpoints alongside the way in which. Healthcare profit enrollment is of course streamlined and turns into a recruiting benefit as a substitute of an impediment. Employers additionally profit from improved worker well being and job satisfaction that consequence from reasonably priced, efficient protection: much less time misplaced resulting from sickness, decreased turnover, and elevated worker morale.

IntelAgree: IntelAgree streamlines contract administration in order that staffing groups can give attention to the wants of latest hires. The main target is much less on “The place is that this SOW?” or “The place’s this important attachment?” which permits groups to spend extra time on helpful, impactful work, not busy work.

What are the most important ache factors for candidates that may trigger them to drop off through the onboarding stage?

IntelAgree: Redundant information entry, like a candidate having to enter their identify 5 instances on 5 completely different paperwork; poor person expertise, particularly if you happen to can’t full onboarding steps on a telephone or pill; the incapacity to entry documentation after completion; and time spent to obtain documentation in a aggressive market. Contract managers ought to ensure that they’ve a single supply of reality in a candidate’s information to keep away from that candidate feeling like they’re falling by the cracks.

Important StaffCARE: Healthcare advantages are sometimes an afterthought within the onboarding course of. When onboarding and enrollment don’t work collectively, the worker can develop into confused whether or not from launching a number of apps or logging into a number of web sites – typically even switching forwards and backwards between a keyboard and a paper enrollment type! This may be irritating for the worker and the employer, resulting in abandoning the method altogether.

The advantages enrollment course of needs to be built-in, straightforward to know, and concise. Techniques that share information to pre-populate on-line types make it easy for candidates to maneuver from display to display. 

What are some issues each staffing agency needs to be doing to make the onboarding course of simpler for candidates?

Important StaffCARE: Common vendor integration is essential. Your onboarding platform wants to speak along with your whole vendor ecosystem. These integrations assist automate assigning new rent duties by sharing information and standing between programs, lowering person error and rushing up your complete workflow. 

Make your onboarding course of mobile-friendly. Immediately, nearly all of job seekers attain for his or her cell units over a desktop/laptop computer pc, not solely to use for jobs however to speak with their potential employer as properly.

Ask your third-party distributors for any pre-written advertising and marketing materials designed to be employee-facing. For advantages, this may be particularly useful because it helps take the burden off of the recruiter to clarify these packages to candidates.

IntelAgree: Pace. Get candidates their onboarding documentation as rapidly as attainable. 

Accuracy can also be key. Make certain cost particulars are correct and replicate what was mentioned and authorised through the recruitment course of. The onboarding course of must be digital, easy, and painless. 

How have onboarding and compliance developed up to now few years because the staffing business turns into extra digital?

Important StaffCARE: Expertise is making the onboarding and advantages enrollment course of simpler, each for candidates and employers. Job seekers are offered with a user-friendly expertise that takes them by the method step-by-step and anticipates their questions. Employers have customizable turnkey options that create guardrails to make sure compliance and completion.  

Companies ought to make vital types necessary so candidates should full them to finalize onboarding. Necessary types must also be a normal a part of onboarding packets so employers can simply assign all key duties by the clicking of a button fairly than assigning particular person steps as soon as a candidate is positioned. Companies must also make use of a callback code when returning a person from a third-party on-line type again to the core onboarding system. This enables your workers to make use of Bullhorn as your system of file for all new rent onboarding duties.

Are you able to speak a bit of bit about the function of AI in what you do and in working with candidates?

IntelAgree: AI is core to our product. Contracts and onboarding documentation are usually tough to learn and perceive, so AI helps with making knowledgeable selections. AI is nice at studying prolonged, legalese-ridden paperwork and offering summaries of what one thing actually means. 

Whether or not it’s making a doc, finishing a doc, understanding what’s in a doc, routing issues for approval primarily based on the contents of a doc, or robotically reminding individuals of key dates and milestones, AI gives an enormous worth add for shoppers and candidates alike.  

How do you assume AI will change the staffing business within the years to come back?

IntelAgree: It’s arduous to foretell, however AI – notably generative AI – will proceed to have a big impact on the planet of contracts. Generative AI will not be all the time about making an attempt to have extra output; it’s about enhancing high quality, too. Generative AI would possibly assist staffing groups keep their present tempo whereas growing the standard of their work and lowering danger. That is notably vital in areas like compliance the place, presently, figuring out key compliance points requires operating machine studying or manually reviewing after which reviewing the outcomes.