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I’m within the New York Occasions


I used to be interviewed for this glorious article within the New York Occasions about why measuring worker happiness is essential but in addition very troublesome.

Right here’s the central quote:

So, the place’s the disconnect? Are surveys the incorrect device? Are staff not telling their managers the reality about their dissatisfactions? Or are the bosses not listening?

The reply is slightly of all the above, stated Alexander Kjerulf, co-founder of Heartcount, which creates software program designed to measure worker happiness. “The normal method has change into a rote train that’s achieved as a result of everybody does it,” Mr. Kjerulf. “However few individuals really see any worth in it — and that goes each for workers and administration.”

He famous that the surveys too typically are too lengthy and performed too sometimes. Staff fear they’ll face retribution for destructive responses, and firms don’t act on the suggestions they obtain.

That’s the issue in a nutshell – corporations usually measure the incorrect issues after which make every part worse by not performing on the info staff provide.

That’s the reason we created Heartcount, which is the very best device for measuring how completely happy staff are at work.

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