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HomeStaffingDigital transformation in staffing: what lies forward in 2023

Digital transformation in staffing: what lies forward in 2023

digital transformation

Digital transformation stays on everybody’s thoughts. On this yr’s World Recruitment Insights and Information (GRID) Business Developments Report, over 2,000 staffing professionals listed it as certainly one of their high priorities. However digital transformation is greater than only a buzzword – it’s the important thing to long-term, sustainable development.

What does digital transformation appear to be throughout the recruitment business? In line with our respondents, staffing companies have a protracted strategy to go in the case of digitizing information, automating processes, and leveraging self-service know-how.



As these tendencies counsel, practically half of staffing companies are nonetheless within the early levels of tech adoption, and virtually an extra quarter haven’t any digital transformation technique in place. There’s an enormous alternative right here for companies that do put money into tech to achieve an edge over their rivals.

Let’s break down how digitization, automation, and self-service can assist you stand out from the competitors and see development for years to come back.

Creating relationships

Whereas some could also be cautious of tech changing the human aspect of recruitment, if appropriately used, it ought to do something however. Leveraging know-how is a strategy to amplify and nurture relationships with each candidates and shoppers. 

Consider your ATS/CRM. Is it a graveyard stuffed with outdated and inaccurate data, or is it an lively repository of candidate and consumer particulars? By sustaining your database, you’ll have the ability to see, for instance, how a candidate prefers to be contacted or how lengthy it’s been because you’ve made a placement with a consumer. Having a database as your single supply of fact is essential to making sure you might have the correct particulars to proceed constructing your relationships.

As 3DIQ Co-founder and COO Tim Walker famous in a current interview, “It’s important that if you’re participating with candidates, otherwise you’re participating with shoppers, that all of that data comes again into Bullhorn as a result of then you’ll be able to perceive what’s working and what’s not, and who’s performing and who’s not performing.”

As a substitute of taking up your valued interactions together with your community, recruitment automation offers constant touchpoints and reminders to make candidates really feel valued. Even an automatic “good luck” textual content on the morning of an interview goes a great distance. Billy Davis, Buyer Success Supervisor, Automation, AI, and Expertise Platform at Bullhorn, famous, “Recruiters that develop nice relationships and supply sturdy profession recommendation ought to embrace automation. Automation helps them try this with extra individuals and amplify their affect.

Maximizing recruiter effectivity

Embracing know-how additionally results in appreciable good points in efficiencies for recruiters. By automating handbook duties, like cleansing up databases, sending reminders and check-ins, and setting notes and alerts, recruiters can acquire helpful time again of their day. Bullhorn prospects that use automation save, on common, three hours a day. Consider all of your crew can do with that additional time.

In a current case examine, Ascent Worldwide famous the good points they noticed in recruiter efficiencies from implementing automation. They had been in a position to save 15 hours of guide time per week. “The whole lot we’ve finished with Bullhorn’s Automation device has been to permit individuals extra time to deal with the standard of their gross sales course of, the standard of their conversations with candidates, and enhancing compliance,” mentioned Shayne Simpson, Managing Director at Ascent Worldwide Group. 

Empowering candidates

Some companies take their digital transformation journey a step additional with self-service know-how. Instruments like chatbots and self-service calendars eradicate time-consuming forwards and backwards. As a substitute, candidates can begin job functions, schedule conferences with recruiters, and entry key data all on their very own phrases, empowering them to take the reins of their recruitment journey.

This self-service know-how is a component and parcel of contemporary life – assume reserving dinner reservations to scheduling grocery deliveries – and recruitment ought to be no exception. “Having fun with a consumer-grade expertise all through your entire hiring journey has grow to be simply as necessary because the work itself,” mentioned Andre Mileti, Product Evangelist, Expertise Expertise at Bullhorn. Self-service tech communicates to your expertise pool you could sustain with the fast-paced world during which they dwell.

Fueling development

Investing in tech isn’t simply an funding in your information and folks; it’s an funding in the way forward for your corporation. Even amid rising financial uncertainty, now’s the time to lean on know-how to make sure continued development, whether or not which means elevated income or improved candidate satisfaction.

Ascent Worldwide is already seeing a lift of their gross sales figures as a result of their funding. “That’s as a result of our consultants have time to headhunt somewhat than simply sending emails,” Simpson mentioned. They’re additionally seeing a rise of their five-star rankings, because of the suggestions they’ve acquired by Web Promoter Survey (NPS) scores. Offering a terrific expertise ensures enterprise well being for years to come back: “Glad candidates ultimately grow to be shoppers,” Simpson added.

The info displays these findings. Our Business Developments Report discovered that companies that reported income development in 2022 had been twice as prone to cite digital transformation as a precedence and twice as prone to up investments in 2023, as in contrast to those who skilled flat development.



To see long-term development, present a top-tier expertise to candidates and shoppers, and empower your crew to carry out at its greatest, the reply might lie in doubling down on digital transformation.

On the lookout for extra insights on the tendencies shaping the staffing business? Take a look at the total GRID 2023 Business Developments Report.



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